shop policies

SHIPPING
We ship worldwide. All orders will be processed and shipped within two
to three business days. Transit times are provided by the carrier and
vary with package destination. Shipping costs are determined by the
weight of the items purchased, the method of shipping chosen and the
destination address.
If you need to expedite your order please call us at (0044)74 2785 5109.

PAYMENTS
We offer secure online ordering through PayPal. Visa, Master Card and
American Express are accepted.
Alternatively, if you prefer, we are happy to accept orders via
telephone. Give us a call at (0044)74 2785 5109

SALES TAX
We are required to add sales tax to any order heading out to a
United Kingdom address.

REFUND POLICY
We must let you know that we do not offer refunds, however if for some
reason you are not completely satisfied with your purchase we will
gladly issue a store credit or exchange within 14 days of delivery.
The item must be returned in unused condition in its original package,
with a copy of your receipt. Shipping costs are non-refundable and
return shipping fees are the responsibility of the customer. All
return packages must be insured.

All returns must be approved by Tusch und Egon. Before shipping back
your return, send us an email at info@tuschundegon.com and let us
know which item you are returning. We will issue a return
authorization number which must be included on or in your return
package.

DAMAGES
If you receive an item that is damaged please contact us immediately.
All damages must be reported within 48 hours upon receiving your order
so that we can sort out a refund with the carrier

All Content © 2014 Tusch und Egon